How to send SMS messages with SleepPRO™

Text messages are a gentle nudge parents notice, such as a reminder the day before their consultation. SleepPRO™ sends SMS through Twilio.

Step 1: connect Twilio

See How to integrate your Twilio account with SleepPRO™.

Step 2: create SMS templates

1. Click SMS in the top menu, then SMS templates.
2. Click Create.
3. Name your template.
4. Choose the sender type:

• Sender phone number: a phone number in your Twilio account.
• Alphanumeric sender ID: your business name, for one-way messages.
• Messaging services: a Twilio service which picks the best sender for each country.

5. Write your message, and add personalization, such as the parent's first name.
6. Click Save.

Step 3: send automatically

With an automation rule:

1. Go to Automations, then Rules, and click Create.
2. Add a trigger.
3. Add the action Send SMS and choose a template. Click + to create a new template, or the pencil to edit one.
4. Save the rule.

With a workflow:

1. Go to Automations, then Workflows, click Create, name it and click Save.
2. Open the workflow and add a trigger.
3. Click + and choose Add action, then Send SMS, and pick a template. Edit or create templates from here too.
4. Click Exit, then click the three dots next to the workflow and choose Activate.

Step 4: track your SMS

Open Statistics under the SMS menu to see the total sent, the average delivery rate and the average failure rate, plus a list of sent messages. Click a template for details per message: delivery status, phone numbers, dates and links.