How to cancel a customer's subscription

Here is how to cancel a parent's subscription yourself, such as a monthly support membership.

1. Go to Sales, then Subscriptions.
2. Enter the parent's email and click Filter.
3. Click the three dots next to the subscription and choose Cancel subscription.
4. Choose when access ends:

• At the end of the subscription period: access ends on their next payment date. A parent who subscribed on January 1 and is canceled on January 15 keeps access until February 1.
• Cancel now: access ends straight away, on January 15 in the same example.